Frequently Asked Questions
Customer questions about selling, buying, purity, invoices, GST, IPM, cash, and home visits.
What should I bring when selling gold in Singapore?
Bring the physical gold, valid identification, payment account details, and any receipt or certificate. Additional verification may be required for some transactions.
What is the difference between 916, 999, and 999.9 gold?
They indicate purity. 916 is about 91.6%, 999 is about 99.9%, and 999.9 is about 99.99%. Final assessment depends on physical testing.
Why is jewellery buyback lower than the international gold price?
Buyback pricing reflects purity, weight, testing, handling, spread, FX, and liquidity. Jewellery may also include solder, wear, or non-gold parts.
Do you provide investment advice?
No. This website explains physical gold buying, selling, buyback, and appointment workflows only. Customers should make their own decisions or consult a professional adviser.
Can I transact in cash?
Payment method should be confirmed when booking. High-value or cash-equivalent transactions may require additional verification, records, and internal approval.
Do you provide invoices?
Yes, completed transactions should receive a formal record or invoice. Details depend on on-site confirmation and company process.
How often are prices updated?
The MVP uses editable indicative price data. Later, this can be updated through an admin panel or connected to a reliable price feed.
Does the price include GST?
Treatment may vary by item. Investment precious metals, jewellery, scrap items, and merchant GST status should be confirmed item by item.
What is IPM?
IPM means Investment Precious Metal. Qualification depends on metal, purity, form, and specifications. Product pages only flag this for merchant confirmation.
Do you offer home visits?
Ask first. High-value transactions are recommended in-store, and customers should avoid handing gold to unverified third parties or couriers.